- Strategic Initiatives – The first step in defining your Performance Analytics Roadmap is to identify the strategic initiatives throughout the organization that achieve strategic objectives.
- Performance Measures – The next step in developing your Performance Analytics Roadmap is to make sure the strategic initiatives include measurable performance metrics for both business processes and targeted outcomes.
- Rewards and Recognition Programs – Cash and non-cash incentives, as well as recognition of individual and team performance achievement, are highly effective tools for helping employees take ownership of organization objectives.
- Scorecards – Performance feedback is a foundation best practice that empowers employees to understand where they can improve their individual/team/department performance.
- Dashboards – Dashboard design is an art and a science, employing visual analytics with summary information linked to progressively more detailed information, to keep employees informed about what they need to know to continue learning and focus on maximizing productivity.
- Reporting and Analytics – Reports and analytics are questions answered, which are learning experiences that lead to more questions answered – continuous learning – that produce better, faster decisions. When focused on performance improvement, good things happen.
- Business User Self Service – A key to sustained high performance is to empower business users with the ability to access information and quickly develop answers to their own questions.
- Security Profiles – Enabling business user self-service, security profiles keep business users focused on relevant information, while restricting access to proprietary information.
- Data – Nothing is possible without data sourcing, integration, governance and architecture to provide current, accurate, comprehensive, organized data.
What do you think is the most challenging component of a Performance Analytics capability?